Special Requests If your baggage is damaged whilst in transit by an airline please approach the airline customer service desk in the airport as soon as you notice the damage to report it. Should the changes to your booking increase the overall value of your booking then you will be liable for the additional cost. BRITS who are unsure whether to go on holiday this summer are being offered the chance to cancel their trip up to six weeks before they go with one travel agent. 4.1    When making your booking we will arrange for you to enter into contracts with the suppliers (tour operator, airline or other supplier) named on your booking summary. 10.2    If you wish to complain when you return home, write to the supplier as set out in your booking confirmation. This means that when we make a flight reservation as part of your package holiday we will receive a booking reference (Airline locator code) which you will use to travel. When you make a booking your contract (or contracts) will always be with the supplier(s) of the travel services you have booked. Aer Lingus. 2. When do you despatch my travel documents? 4. 15. After finding our perfect Lapland experience on their, very good, website called and spoke to an agent called Berni. Both you and the new traveller are responsible for paying all costs we incur in making the transfer. Standards and ratings may vary between countries, as well as between suppliers. How much deposit do I need to pay for my booking? How can I cancel an existing booking and will I be charged? 8. 2.1    By making a booking, you agree on behalf of all persons detailed on the booking that you have read these booking conditions and agree to be bound by them and you are over 18 years of age. 22. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. What does Out of Date Range flights mean? To obtain an ATOL bond, all travel companies are required to comply with strict financial criteria, with ATOL ensuring that members adhere to full ATOL checks before granting an ATOL licence. Registered Office: Gilbridge House, Keel Square, Sunderland, Tyne and Wear SR1 3HA, View An ATOL Protection Contribution of £2.50 per passenger is payable to the CAA on package bookings and this will be reflected on your booking summary as a charge for "ATOL fee". Failure to disclose relevant information will affect your insurance. Time of cancellation (Days prior to departure) & Cancellation charge per person: Cancellation charges if your holiday does not include a cruise: 20.2    Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. How do I amend an existing booking and will I be charged?    2. accepting an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value); or We will issue an invoice recording the arrangements reserved for you and will take a deposit. We have experienced travel advisors available 7 days a week who can confirm your booking. Passports, Visas and Health Qatar Should your baggage and personal belongings be stolen whilst you are on holiday then you must inform the local police authority immediately to obtain and a crime reference number as this will enable you to claim on your insurance policy. Call the Hays Faraway customer services team on. In relation to such bookings, you appoint us to source those flights on your behalf and you are our principal. •    "Administration Fee for Supplier Failure Cover" (see “Your Financial Protection” below) I don't have a brochure and hays travel don't seem to give any answers on their website as to cancellation charges. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). API stands for Advanced Passenger Information and this must be provided directly to the airline by using the relevant airline's 'manage my booking section' or the API must be given to our customer services team at least 14 days prior to departure. We will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights. Vietnam Airlines Changes or Cancellations by the Supplier No compensation is due for changes that are not significant changes. 60 – 42 days: 50% of total holiday cost. Requests cannot always be guaranteed. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund. 12.3    We provide security for flight-inclusive packages where we are the organiser through our Air Travel Organiser’s Licence number 5534 issued by the CAA of 45-59 Kingsway, London WC2B 6TE (www.caa.co.uk). Super helpful and although our first choice was actually sold out for 2021, she found us an equally suitable option. Friendly, experienced and knowledgeable staff. •    "ATOL fee" (see “Where we are package organiser” below) 112 days or more - Loss of deposit Your airline locator will be clearly displayed on your booking confirmation. Under the Package Travel and Linked Travel Arrangements Regulations 2018, you can also cancel your package holiday without fees if the price rises 8% or more after you’ve booked and paid for it. Hays Faraway accept payment by American Express, Maestro, MasterCard Credict & Debit card, Solo, Visa Credit card, Visa Debit & Delta card and also Visa Electron. Shops in Scotland, Wales and Northern Ireland will re-open in accordance with guidance from the devolved authorities. If you then cancel your arrangements, you will be required to pay cancellation charges up to 100% of the cost of your arrangement, depending on how long before travel you cancel, and/or the terms and conditions of the suppliers whose services make up your arrangements; You can make changes to your confirmed arrangements in certain circumstances. For amendments and cancellations within 44 days of departure, normal cancellation charges will apply. Your travel consultant will then work closely with the airline and airport representatives to cater to your specific needs. 11.3    Please note that ATOL protection is not available for flights with low-cost carriers or where your payment is made direct to airlines unless they are part of a package (see “Where we are package organiser” below). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. The contract will be between you and the charter flight provider. 1.2    We act only as an agent. This website also shows holidays sold by other providers. 33. “They are choosing a variety of destinations such as Greece, the Balearics and the Canaries, and on selected new bookings we are offering our Peace of … To contact our customer services team you can call us on 0333 033 9985, e-mail us at customer.services@haysfaraway.co.uk or contact us in writing at: Hays Faraway Customer Services, Hays Tour Operating Ltd, 28 Olive Street, Sunderland, Tyne & Wear, SR1 3PE. Please ask us for full details.    1. accepting the changed arrangements; or 12.6    Where we are package organiser, if you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. Final Travel Arrangements 16.1    Accommodation ratings are displayed as provided by the supplier. 7. Where there has been a significant change to your holiday, if there is time to do so before departure, we will offer you the choice of the following options: These booking conditions are governed by English law and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales. You should take a note of any reference number or contact name when reconfirming. 15. Time of significant change or cancellation (days prior to departure) & Compensation per person Force MajeureWe shall not be in breach of our contract with you nor liable for delay in performing, or failure to perform, any of our obligations under our contract with you if such delay or failure results from events, circumstances or causes beyond our reasonable control (Force Majeure Event), including but not limited to, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire or unavoidable technical problems with transport. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. Your Financial Protection In the event that an ATOL tour operator fails, the ATOL scheme ensures customers contracted with the ATOL holder for an air package, do not lose any money paid or are not stranded abroad.