Footasylum offer a hassle free returns policy, if you are unhappy with your order for any reason you can return the item (s) for an exchange or refund. | Read 21-40 Reviews out of 46,786 All rights reserved. Quick and easy ordering and delivery. Reply. Do you agree with Footasylum’s 4-star rating? We often link to other websites, but we can't be responsible for their content. Customer Service Communication Channels . Courier . I haven't opened the package yet but I'm sure everything will be fine. Do you agree with Footasylum’s 4-star rating? Available brands are Nike, Adidas, Supra, Puma, Boss, and many more. Ridiculous. Well informed of delivery process . Returns & Refunds. Do you agree with Footasylum’s 4-star rating? If we have made a mistake, or you receive Products that are faulty, mis-described, damaged or unfit for purpose, you may return to a FootAsylum store when you have paid for the Products using a credit or debit card, or by using a FootAsylum gift card. Footasylum Reviews 1.92 Rating 320 Reviews 23 % of reviewers recommend Footasylum Company Reviews Questions Metrics Info Merchant Metrics Shipping & Delivery Delivery Methods . United Kingdom. Very poor customer service, I will never use Footasylum shop again. Do you agree with Footasylum’s 4-star rating? "I never face so many problem with exchange or refund faulty item. | Read 6,981-7,000 Reviews out of 43,783 Buyers may also use PayPal service. You will be responsible for the cost of returning the item (s) to us. I recently visited the Kingston branch and the level of customer service I received from the manager and the sales assistants was very good. Very bad customer service. We retain £2.50 from any refund for returned items, unless of course they are faulty, damaged or not as described. I had to call 3 times to query this, was told it takes up to 30 days (why) and then told it takes up to 14 days. Your label has been generated successfully and sent to . Do I have to pay to return my order? I went on chat, guy on other side found my return and promised it will be deal with next week. Check out what 46,786 people have written so far, and share your own experience. Editor, Marcus Herbert. Retailer Footasylum has warned its annual underlying earnings are now expected towards the lower end of forecasts after it slashed prices amid heavy discounting on the high street. There has never been a delay with them picking and packing my order and delivery has always been early if anything. I'd use them again! Please note all orders from the Footasylum Outlet eBay store must be returned by post and cannot be refunded or exchanged in any of our stores. Shop don't see fault in shoes, customer service asking to send them back to warehouse and wait up to 28 days to check if I'm not laying, it is a joke. Greater than 75%. Within 5 Days . Average Delivery Time . Check out what 43,783 people have written so far, and share your own experience. Collect+ tracking (E3DE6NJ) shows the item was delivered to Footasylum on Friday 26th March 2021. Reply from Footasylum. Do you agree with Footasylum’s 4-star rating? Do you agree with Footasylum’s 4-star rating? 10 July 2018. Reply. Check out what 23,695 people have written so far, and share your own experience. | Read 181-200 Reviews out of 32,301 Shop the latest … I am so very sorry if the delivery service was a let down for you! UK customers are requested to use the prepaid returns … Live … I had an issue with my trainers, I contacted Tasha at Footasylum care and she sorted me out, she is amazing. Footasylum Reviews. | Read 20,081-20,100 Reviews out of 37,009 Do you agree with Footasylum's TrustScore? From the Returns section of the Footasylum website: "We aim to process all returns within 7 days of us receiving the goods back in our warehouse." I asked for new, not faulty shoes. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. The trainers are a gift but all as I ordered. So I have now had to pay £130 for a pair of … Then I ordered a larger size of the same pair of shoes. Useful. Please note all orders from the Footasylum Outlet eBay store must be returned by post and cannot be refunded or exchanged in any of our stores. We never want to disappoint anybody for that means all of the hard work … Check out what 41,019 people have written so far, and share your own experience. After contacting footasylum customer services they told me there was nothing they could do and that their decision was final. On-time Delivery . Do you agree with Footasylum’s 4-star rating? My shoes are lovely and delivery was fast and easy. If you’ve paid for your order using a credit/debit card or a Footasylum gift card, you can return your order to any Footasylum … Office processes returns as soon as received. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Footasylum Reviews 20,768 • Great . Returns and Refunds at Footasylum Footasylum operates a 14-day returns policy from the date of purchase, provided the item is returned in an unused and sellable condition. Unfortunately it's nearly 2 weeks , didn't heard anything no item no money nothing!! Footasylum plc ('Footasylum' or the 'Company') Annual General Meeting and Annual Report & Accounts. Returning faulty goods to footasylum. We retain £2.50 from any refund for returned items, unless of course they are faulty… I also had to send the parcel back on my own costs (14,50€ from Germany). You can return an order to any Footasylum store or by post. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. All Done. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. | Read 37,121-37,140 Reviews out of 41,019 Hi K Maddison Thanks for taking the time to leave us a review. | Read 44,901-44,920 Reviews out of 49,037 Your QR code has been sent to your email and is ready to print your label in … I returned a pair of Nike Zoom Type trainers worth £130, several days later I received my parcel back in the post, however the trainers had been removed and swapped for a pair of £17 Nike sliders instead!! Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. M24 2RP. Returned items received and waited 9 days for a refund, the trainers were received back in 2 days, signed for etc by Footasylum but not refunded. FREE Returns to Store. Check out what 31,685 people have written so far, and share your own experience. The payment was via KLARNA and although I sended the order back months ago I still receive payment warnings from KLARNA because the Footasylum customer service is not able to confirm the return. Simply fill out the returns form received with the order, package and send back to us. It is that hard to deal with customer issue?I spend £70 for shoes that … Their app and website is easy to use and they have great customer service. Check out what 32,010 people have written so far, and share your own experience. Never buying from them again… Didn't heard anything since. | Read 1,381-1,400 Reviews out of 23,695 -Footasylum at your fingertips Everything from exclusive colourways from sportswear giants, cutting-edge tech from the biggest in the game, to heritage styles and silhouettes from terrace glory days. Service was fast had no problem ordering item and delivery was fast, Great delivery time always got everything you need for better prices, Very happy with service . Great shoes, quick delivery. If we have made a mistake, or you receive Products that are faulty, mis-described, damaged or unfit for purpose, you may return to a FootAsylum store when you have paid for the Products using a credit or debit card, or by using a FootAsylum gift card. Your order number and the name of the retailer. Such a poor customer service and bad reputation for company where you spending lot of … Watch original series, exclusive interviews and event coverage featuring the best UK talent. Check out what 32,317 people have written so far, and share your own experience. The shoes however had the right size on the box but the actual show was the wrong size and was in a bad state. Do you agree with Footasylum’s 4-star rating? I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. www.footasylum.com Visit this website www.footasylum.com. Write a review. Shop don't see fault in shoes, customer service asking to send them back to warehouse and wait up to 28 days to check if I'm not laying, it is a joke. So I had to return these shoes and the money took even longer to come this time. Footasylum guarantees to refund or exchange any item in an unused condition within 14 calendar days of receipt. I returned them for refund by hermes returns like stated on footasylum page. Reply from Footasylum. Your QR code has been sent to your email and is ready to print your label in store. Check out what 37,009 people have written so far, and share your own experience. Footasylum, a UK-based fashion retailer focusing on the branded footwear and apparel markets, announces that its Annual General Meeting will be held at 10am on Wednesday 8 August 2018 at Footasylum, Sandbrook House, Sandbrook Park, … Your label has been generated successfully. Fast and speedy delivery, no problems at all. Only the latest review will count in the company's TrustScore. Manchester. Shoes delivered in perfect condition , 16 year old son very happy with fit .No problems. When not returning the Products to one of our FootAsylum store, please return them to us by post following the returns procedure, which can be found here. You can also go into a Hermes Parcelshop and let them know you want to return a parcel to Footasylum… I am very unsatisfied. We retain £2.50 from any refund for returned items, unless of … | Read 13,101-13,120 Reviews out of 32,010 This is my go to store for my attire, better than JD by a mile. Footasylum accepts most major credit cards including Visa, MasterCard, American Express, and Discover. Voice your opinion today and hear what 20768 customers have already said. Do I have to pay to return my order? Share. Do you agree with Footasylum’s 4-star rating? UK customers are requested to use the prepaid returns … I contacted them twice but never received an answer. When not returning the Products to one of our FootAsylum store, please return them to us by post following the returns procedure, which can be found here. | Read 81-100 Reviews out of 31,685 Random Acts of Kindness and All things Positive! My honest feedback is that Footasylum and their delivery standards are amazing. Accurate And Undamaged Orders . Greater than 37%. FOOTASYLUM OVERVIEW 65* stores 5 dedicated websites Nascent wholesale arm 78.0 110.4 147.0 61.1 83.2-2 4 6 8 10 12-20 40 60 80 100 120 140 160 FY15 FY16 FY17 H1'17 H1'18) ) Revenue (LHS) EBITDA (RHS) KEY FINANCIALS STORE OPENING HISTORY 2 7 10 14 21 23 28 30 34 44 56 *65 0 10 20 30 40 50 60 70 nd FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15 … Check out what 32,301 people have written so far, and share your own experience. I asked for new, not faulty shoes. Footasylum product good quality but service let down by delivery standard. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. Footasylum in my opinion is one of the best shops out there! Other Reclaiming: Mortgage Fees, Council Tax etc, Pensions, Annuities & Retirement Planning, Report Holiday Deals, Bargains & Special Offers, Martin's Blogs & Appearances & MoneySavingExpert in the News, 'I made £2,500+ selling crisp bags on eBay'. Perfect sizing and quality. Footasylum will be happy to refund or exchange any unwanted items purchased between these dates if they are returned on or before Sunday 10th January in their original condition (including tags) with a valid proof of purchase (receipt or gift receipt). We're gutted that you didn't get our usual 5 star experience. At time of writing, we are at 5 weeks 2 days, and still no refund. Our return methods were included in you parcel. Do you agree with Footasylum’s 4-star rating? © 2021 Trustpilot A/S. When i returned my shoes that I ordered, the money took almost 3 weeks to come. Never seems to fail me when wanting an item, outstanding customer service and a good place to be, spent a lot of money on Footasylum and will carry on doing so would highly recommend to anyone. We make videos and sell streetwear. I love converse already and the silver glitter pair are a perfect addition to my collection. Select your retailer All Done. | Read 19,761-19,780 Reviews out of 32,317 I never face so many problem with exchange or refund faulty item. Refunds from Gift Receipts will be given on a Footasylum Gift Card. Check out what 49,037 people have written so far, and share your own experience. www.footasylum… If you don’t have that paperwork any longer, simply head over to Collect+ or AsdaToYou’s website and create a return.