Best Customer Service I Have Ever Experienced I am so impressed with the level of Customer Service provided by CoinSpot. But they annoy me very often and now is one of those times. No customer service Sent 10000 reef finance coins to my trust wallet. I have bought coins through Coinspot but they refuse to send them. My coinspot was hacked by Nigeria hackers. Highly recommended!! How does this add up. Waited in line on the live chat for 3 hours, started at #66, got to #3 in line just to get booted. 3,982 talking about this. I would like to know how profit and loses are allocated on Coinspot.Q. On other exchanges, what may be advertised as lower fees is commonly associated with other costs and fees hidden in the process. Users can deposit via POLi, PayID, BPAY, cash deposit or direct deposit. You miss the dip they win. CoinSpot provides a clean and simple experience with free instant deposit options, free AUD withdrawals & one clear fee of only 1% for instant trading or 0.1% for market trading. The difference is never a fixed amount and will always fluctuate in real time and in line with international order books. Comment actions Permalink. The good news for you is that the KYC process at Swyftx is quite swift. Activate your Swyftx account by verifying your email, phone number and ID instantly without uploading any documents or waiting for approvals. The best thing was if you use the promo code above they actually give you free bitcoin to get you started. Trying to transfer funds to another bnb wallet via smart chain and is still pending 3+ hours later.Your contact zendesk is total BS and there is no live chat feature any where that we can get this fixed.Please contact me to get this done ASAP. Normally get the money back to my account well before the promised day/time. Since been founded in 2013, CoinSpot exchange has reached nearly 1 million users.. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. It is great to hear that you had a positive interaction with our Support team and they were able to assist you with your deposit. Would happily suggest this to a friend. If and when I can get my coins out of Coinspot I will never deal with them again. Firstly, the customer support team only work Monday to Friday, between the hours of 8am and 6pm, Melbourne time. It is great to hear that you have been using our platform since 2015 and we appreciate that you have affiliated new CoinSpot users to our platform. No phone number. Been very happy using this platform. I can only imagine what these guys go through when reading the support tickets they get. I contacted Coin Spot and they told me how to increase my deposit limit, I followed there instructions and happy to say all money has gone into my account. Highly recommended! We apologise for any inconvenience caused by this check up, our team complete this when their is unusual activity on your CoinSpot account. Coinjar customer service Customer support at Coinjar is really limited. Thank you again. This great customer service platform is used by over 200,000 companies around the world and ZenDesk are … It’s also a good idea to research how long you can expect the verification process to take. Binance and Swiftx are much better. Coinspot customer service Coinspot has a live chat facility that is available Melbourne time between 9am-10pm weekdays, and 10am-8pm on weekends. Trading fees of 1%, 4% fees to swap coins, fees to send the coin to a different wallet. It even has a dark mode!For $10 of free bitcoin on registration use code:REFD7QGBYHappy trading everyone! Coinspot customer service is pretty… Coinspot customer service is pretty much non existent. kept giving me error message.. i had to sell at 35% loss. This makes their job less guesswork and mo... Coinspot is a easy platform to sign up and get started in Cryptocurrency trading.In Australia we have limited website trading companies and Coinspot is one that is trustworthy.Be careful of other websites posing as legitimate trading companies as they are usually the overseas scammers.Currently there if a offer of $10 free BITCOIN using referral code [Code Removed] when you first sign up. I am taking legal actions against Coinspot if my case isnt solved today, Coinspot refuses all requests to send coins, Use my code for a free $10 if you sign up, Safe and easy to use, use code REFD7QGBY for $10 free Bitcoin, Use my referral code for $10 FREE REF3MYY5M. NOTE: COINSPOT support have finally got back to me and my issues have been resolved. Once again we apologise for any inconvenience, have a great day! After my original comments I have sent emails and phone calls to mobile and tried live chat. This great customer service platform is used by over 200,000 companies around the world and ZenDesk are also involved in the world of Cryptocurrency. If there is a specific fee you are referring to please let us know as we review these regularly. All failed. Buy and Sell more cryptocurrencies than any other exchange in Australia. It also offers the option for … REFPC3M4WWith this you get 10$ so you should use this code when open an account.It’s a good way to buy coins even if they take a higher rate when buy or sell compared to other.Hopefully we will all make some extra money with trading x. It is very unfortunate that this had occurred however due to our security protocol no malicious activity was conducted on your CoinSpot account. We apologise for the delay in response to your questions. fterwards and submitted all photos proofs to Coinspot ,been trying to sort out the issue with Coinspot support team for two weeks now and it’s absolutely not getting anywhere! So pretty much if … 1 AUD deposit If you could please provide your ticket number/s we will follow this up with our support team right away and get this sorted for you. CoinSpot does not have a number available to contact. We take a lot of pride in our support team and we appreciate that they have provided you with great support. We apologise if you had an issue that has not yet been resolved and we are happy to follow this up with our team. If you feel you have been overcharged feel free to contact our support team directly via zendesk, they will investigate this claim further for you. Certain coins or tokens have a larger difference due to the smaller volume of trading in these markets. Great exchange have been using CoinSpot for 3 years now. If this is your first order, our customer service team will need to approve your details. Coinspot is a well-respected cryptocurrency exchange that is easy to use and allows users to buy Bitcoin in Australia. The 'Current Price' displayed in your wallet is a reflection of a coins Buy price. CoinSpot’s stated aim is to deliver superior customer service to beginner and experienced traders alike. The wallet acts like a PayPal of crypto. I bought $1200 of ethereum last night and got $1185 worth. The fees are way more than any other exchanges. These can include high deposit fees, compulsory forex conversion, restrictive trading pairs, time-cost trade offs, high withdrawal fees & the risk of missed market opportunities. although the process of submitting a request to talk to them although it took a few hours to respond ( which i completely understand as they have other customers to attend to ).everything else was good they did an amazing Job. Emails rarely answered and when they are they provide little or no helpful information. ZenDesk are major leaders in the industry, and their facility is easy to use. In this review, we will assess the platform's user interface, trading fees, deposit limits, payment methods, safety & security and customer support service. Once again, thank you for reaching out to us and if you have any further questions we'd be happy to help! Once again thank you for feedback and we hope to continue providing excellent service. Ltd. All Rights Reserved. So had to get my bank to retrieve my money. ... Do you guys Have A customer service phone number I can call ?\ 1. Was contacted within a day, provided transaction details, and deposit resolved. There seems to be some confusion around our fee structure which we would be happy to clarify. Only had 1 issue last year and it was resolved back and fourth within 2 business days. CoinSpot has a strong focus on community with the goal to educate Australians on blockchain assets and gain wider acceptance. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Your trust is our top concern. I’ve just started using Coinspot. cant get anyone on live chat and the response to incident 878560 is unfortunately not relevant. Emailed two days ago with a transfer issue. Took 2 - 3 days with no communication and no calls returned and emails simply ignored. We hope to continue providing excellent service. The fee to swap coins is 1% also, if you feel you have been overcharged more than our 1% fee please contact our support team directly via zendesk. It is always recommended to consider all trading related costs, as the full price of a purchase is not reflected in the displayed rate. ProductReview.com.au has affiliate partnerships. Verify Identity. Happy Trading! Australia's most popular cryptocurrency exchange. When trading assets in any open market (i.e. I have been waiting for over a week now for technical support. There seems to be some confusion around the portfolio balance which we are happy to clarify. We apologise for any inconvenience you have experienced using CoinSpot. That’s the mistake I made. At the time I was unable to provide the documents they required as I was at work and on my mobile . Launched sometime in April 2014, the operation has always been exclusively Australia/New Zealand focused, promising its clients instant delivery and easy verification. CoinSpot provides a simple and easy to use interface with a wide selection of features. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you. Hello Muhammad,on your Coinspot account if you go into your Wallet section, find your way to doge coin and in there you can generate a deposit link for yourself! 1% fiat crypto rate and very significant buying and selling price gap. I give affiliates to people using Coinspot and those people have done alright and haven't had any troubles buying in and selling on there. Your email address and phone number; Your address; Proof of ID; Proof of address; A photo of yourself holding a signed declaration ; If you need to provide a wide range of personal information, it’s important to be sure you’re dealing with a trusted exchange. Happy Trading! Not good enough coinspot. CoinSpot prides itself as a leader in the digital currency industry, providing exceptional customer service and truly revolutionising the market in Australia by providing the first secure platform to trade on. Another 2 stars added. Terrible customer service, high fees. No response to Facebook messages. STAY AWAY FROM THIS DODGY EXCHANGE, Only the latest review will count in the company's TrustScore. This approval will occur between 9am and 9pm. They never provid phone number and never return your money. If you have any further questions, we're happy to help! I requested a raise in my limit .I was boombarded with questionMy request was then escalated up to fraud department . Easy to buy and sell, transferring funds is fast and efficient. Have a great day! They have no right to continually block my transactions and refuse to let me send coins. The ... Been very happy with this product and how easy it has been to use. I tried to sell and it said transaction completed but I haven't received the funds. We apologise for the delay in response and our team will reach out to you when next available. Customers need to be kept informed. The exchange supports Bitcoin, Ethereum, Litecoin & 100+ other coins. Wouldn't even allow them if I signed a release form.Complete waste of time trying to use them. I’m small time, and not dealing in thousands of dollars, so it’s a bit of an experiment. This fee is set to cover the cost of mining and security to ensure your transaction is processed on the blockchain. Hope this helps! I personally don’t thinks to solve this is rocket science to anyone, just a bit of frustrated as it’s been dragging for ages ! Then i saw the coins still in the wallet and attempting to sell again, and again again but nothing changed, looks like the system glitches. At times due to a large volume of traffic with our PayID and OSKO service provider, there can be intermittent delays with the funds clearing into our service providers account. 3.